Effects of open and directed prompts on filled pauses and utterance production
نویسندگان
چکیده
This paper describes an experiment where open and directed prompts were alternated when collecting speech data for the deployment of a call-routing application. The experiment tested whether open and directed prompts resulted in any differences with respect to the filled pauses exhibited by the callers, which is interesting in the light of the “many-options” hypothesis of filled pause production. The experiment also investigated the effects of the prompts on utterance form and meaning of the callers.
منابع مشابه
The effect of directed and open disambiguation prompts in authentic call center data on the frequency and distribution of filled pauses and possible implications for filled pause hypotheses and data collection methodology
This paper studies the frequency and distribution of filled pauses (FPs) in ecologically valid data where unaware and authentic customers called in to report problems with their telephony and/or Internet services and were met by a novel Wizard-of-Oz paradigm using real call center agents as wizards. The data analyzed were caller utterances following a directed or an open disambiguation prompt. ...
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